Personal and Family Packages
Flexible tech support options PLUS dedicated problem solvers, EQUAL solid Insurance for your electronics and peace of mind.
Quick Fix ( 1 Single Incident )
$ 99 / support request
On Demand Support
Buy Now- One remote diagnostic and repair incident
- Up to 2 hours of technical support
- Software troubleshooting, malware removal, driver updates, performance optimization
- 24-hour turnaround (Monday–Friday; 48 hours weekends)
- Ticket Progress Tracking and Email Confirmation
Peace of Mind ( 5 Incidents )
$ 69 / Support Request
Total payment is $345 (vs. $495 for 5 single incidents)
- 5 incidents, valid for 12 months from purchase
- Each incident includes up to 2 hours of remote support
- Priority scheduling (next available slot vs. standard queue)
- Same diagnostics and repair scope as Quick Fix
- Unused incidents can roll over even longer with NEW support plan purchase before 12 months end.
- Per-incident savings: $150 total (about 30% discount)
Family First ( 10 Incidents )
$ 59 / Support Request
Total payment is $590 (vs. $990 for 10 single incidents)
- 10 incidents, valid for 24 months from purchase
- Each incident includes up to 2.5 hours of remote support
- Priority scheduling + expedited response (same-day if reported before 2pm)
- All Peace of Mind services PLUS annual system optimization
- Unused incidents can roll over even longer with new support purchase before 24 months end.
Per-incident savings: $400 total (about 40% discount)
UNLIMITED Peace of Mind
$ 119 / Month
- Unlimited incidents per month (no per-incident limits)
- Each incident includes up to 3 hours of remote support
- 24/7 priority support (same-day response guaranteed)
- Free antivirus/security software protection.
- All services from Family First, plus ...
- Monthly automated monitoring (system health checks, performance optimization
- Monthly automated backups to secure cloud storage (up to 100GB)
- Covers up to 12 devices + 1 home network infrastructure